Shipping Policy

Last Updated: 21/01/2024

Shipping Destinations:

We currently ship to all street addresses within Namibia. Please note, that Door-to-Door Couriers do not deliver to PO Boxes.

Processing & Delivery Times:

Orders are typically processed and shipped within 5-10 business days from the date of purchase.

We ship Bulk Orders from Cape Town to Namibia on the last Friday of every month. Orders are expected to arrive by us on the following Monday, We then arrange for door-to-door delivery within the same day.

Shipping Methods and Costs:

We offer the following shipping methods for orders shipped from Cape Town to Namibia:

  1. Fast Shipping (5-7 business days): Flat Rate – N$ 460.00 Includes door-to-door courier fees.

  2. Free Shipping (5-7 business days): Free Shipping on all Orders over N$ 6000.00

  3. Month-end Free Shipping (We Offer Free Shipping on the Last Friday of Every Month, Spend minimum N$ 1500)

*Please Note – Orders must be placed and Paid in full on or before the last Wednesday of the month to qualify for the month-end Free Shipping.

Shipping times may vary based on the location and shipping method selected.

International Shipping:

We do not offer international shipping outside of Namibia at this time.

Order Tracking:

Once your order is placed, you will receive a confirmation email with a Order ID. You can track your order’s progress by visiting our Order Tracking Page and entering your Order ID and email address. All Order updates will be posted on this page.

Shipping Delays:

While we make every effort to ensure timely delivery, please note that we are not responsible for shipping delays caused by factors beyond our control, such as adverse weather conditions, customs delays, or unforeseen circumstances.

Returns and Exchanges:

Please refer to our Terms and Conditions Page for detailed information on returning or exchanging products.

Incomplete or Incorrect Addresses:

It is the responsibility of the customer to provide accurate and complete shipping information. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. Please double-check your shipping address before completing your order.

Contact Information:

If you have any questions or concerns about our shipping policy, please contact us at:

Email –

Call – +264 81 462 3601

Changes to Shipping Policy:

We reserve the right to update and modify our shipping policy as needed. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.