Terms and Conditions of Use for PEKTECH Online Store

1. Acceptance of Terms

By accessing and using the PEKTECH Online Store (“Website”), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must immediately stop using the Website. These terms apply exclusively to users in Namibia.

2. Advice Disclaimer

The content on the Website is provided for informational purposes only and should not be interpreted as professional advice. Decisions based on the information provided are made at your own discretion.

3. Changes to the Website or Terms

PEKTECH Online Store reserves the right to: 3.1 Modify or discontinue the Website, temporarily or permanently, without prior notice. 3.2 Amend these Terms and Conditions at any time, with updates effective upon posting on the Website. Continued use of the Website constitutes acceptance of any changes.

4. Third-Party Links

The Website may include links to third-party websites. PEKTECH Online Store is not responsible for the content or availability of these external sites and does not endorse their services or products.

5. Intellectual Property

5.1 All content on this Website, including text, images, and software, is the property of PEKTECH Online Store or its licensors and is protected by copyright and intellectual property laws. 5.2 You may access content for personal use only. Unauthorized copying, distribution, or commercial use is prohibited. 5.3 Automated data extraction (“scraping”) is prohibited without written permission from PEKTECH Online Store.

6. Limitation of Liability

6.1 The Website is provided “as is” without warranties of any kind, express or implied. 6.2 PEKTECH Online Store is not liable for indirect or consequential damages, including loss of profits, data, or business opportunities. 6.3 We do not guarantee uninterrupted access to the Website or that it will be error-free or free from harmful components. 6.4 Nothing in these Terms excludes or limits liability for personal injury or death resulting from negligence.

7. Indemnity

You agree to indemnify and hold PEKTECH Online Store harmless from any claims, damages, or expenses arising from your breach of these Terms.

8. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

9. Governing Law

These Terms and Conditions are governed by the laws of Namibia, and disputes shall be resolved in Namibian courts.

10. Notifications

We may contact you via SMS or email for updates related to your orders. Marketing communications will require your explicit consent.

Delivery Information

Stock Availability

Products are not always held in stock at our premises and are sourced from suppliers upon order placement. Availability is updated frequently, but customers are advised to await email confirmation before making payments.

Payment Options

Payments can be made via the DPO Group payment gateway. Orders are processed once payments are verified. Payment must be completed within 48 hours of placing the order, or it may be canceled.

Delivery Options

1. Door-to-Door Courier:

   • Delivery is calculated based on the higher of actual or volumetric weight and destination.

   • Couriers do not deliver to P.O. Boxes. Provide a valid street address.

   • Deliveries to remote areas may incur additional time.

2. Collection:

   • Orders can be collected from our designated location. Confirmation will be sent when your order is ready.

Delivery Timeframes

Orders are dispatched within 24 hours of payment confirmation. Delivery to major centers typically takes 1-3 business days. Remote areas may experience delays.

Lost or Damaged Items

If your order is lost, damaged, or stolen during transit, PEKTECH Online Store will replace or refund the order at our discretion. Ensure you inspect the delivery in the courier’s presence and report issues immediately.

Returns Policy

Returns and Refunds

1. Items can be returned within 7 days of delivery for a full refund, provided they are unopened and in original packaging. Shipping costs are non-refundable.

2. Opened products may incur a restocking fee of up to 25%, provided they are in resaleable condition with all packaging and materials.

3. Returns missing original materials may be subject to additional fees.

Faulty Products

1. Products with manufacturing defects can be returned under the manufacturer’s warranty.

2. Dead-on-Arrival (DOA) items reported within 30 days will be replaced at no additional shipping cost.

3. Customers are responsible for shipping costs to return faulty items; PEKTECH Online Store covers the return shipping for replacements.

Privacy Policy

Data Collection

We collect personal information, such as your name, email, phone number, and delivery address, to process orders and enhance your shopping experience.

Use of Information

1. To personalize your experience and improve customer service.

2. To process transactions securely via the DPO Group payment gateway.

3. To send updates about your orders or promotional content (if consented).

Data Protection

We implement strict security measures to protect your personal data. By using our services, you consent to our retention and use of your data for transactional purposes.

Cookies

The Website uses cookies to enhance functionality and user experience. You can manage your cookie preferences through your browser settings.

For further queries, contact us at info@pektech.com.na or through our online contact form.