PEKTECH T’s & C’s + Refund & Returns Policy.

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Last Updated: 21/01/2024

Terms and Conditions of Use of PEKTECH Information Technologies CC

1 Acceptance the Use of PEKTECH Information Technologies CC Terms and Conditions

Your access to and use of PEKTECH Information Technologies CC is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions, you must immediately stop using the Website.

2 Advice

The contents of PEKTECH Information Technologies CC website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

3 Change of Use

PEKTECH Information Technologies CC reserves the right to:

3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that PEKTECH Information Technologies CC shall not be liable to you for any such change or removal and.

3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

4 Links to Third Party Websites

PEKTECH Information Technologies CC Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

5 Copyright

5.1  All copyright, trademarks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to PEKTECH Information Technologies CC or otherwise used by PEKTECH Information Technologies CC as permitted by law.

5.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

5.3 The use of automated systems or software to extract data from this website or www.pektech.net (‘scrape’, ‘scraping’ or ‘screen scraping’) is prohibited unless the third party has directly concluded a written licence agreement with PEKTECH Information Technologies CC in which permits it access to PEKTECH’s price, stock and listing information.

6 Disclaimers and Limitation of Liability

6.1 The Website is provided on an AS IS and AS AVAILABLE basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

6.2 To the extent permitted by law, PEKTECH Information Technologies CC will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

6.3 PEKTECH Information Technologies CC makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of PEKTECH Information Technologies CC for death or personal injury as a result of the negligence of PEKTECH Information Technologies CC or that of its employees or agents.

7 Indemnity

You agree to indemnify and hold PEKTECH Information Technologies CC and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against PEKTECH Information Technologies CC arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

8 Severance

If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

9 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the law of Namibia and you hereby submit to the exclusive jurisdiction of the Namibian courts.

10 SMS Notifications

We may use your cell phone number for the exclusive purpose of transactional updates with regard to the delivery or collection of orders you place on our website. We will not contact you via SMS related to any marketing matter.

Regulations of online payments in Namibia

Namibia’s government has not imposed guidelines for payments in the country. Instead, banks adhere to the guidelines provided by the credit card companies themselves.

For example:

Visa requirements call for merchants to ensure that, at a minimum, the following customer details are collected:

 

    • The card account number

    • The name as it appears on the card

    • The card expiration date as it appears on the card

    • The cardholder’s statement address

    • Also check whether the card has a card start date and record this detail.

    • If possible, take note of a contact phone number and the name of the financial institution that issued the card.

MasterCard requires that merchants comply with the Payment Card Industry (PCI) Data Security Standard.

Virtual Card Services Namibia (PTY) Limited ‘DPO’, is a Licensed Payment Service Provider and is duly regulated by the Bank of Namibia (BoN)/Payment Association of Namibia (PAN) under the Payment Systems Act 2013

American Express recommends merchants only ship to the cardmember’s billing address.

Delivery Information

Most items listed on this website are not held in stock at our premises (unless otherwise stated) and are rather ordered from various suppliers as orders are placed. While we constantly update the site’s prices and product stock levels based on information from our suppliers, it is recommended that you wait for an email or phone-call from us before making payment for any orders placed on the website. We will also give you an estimated delivery time. Certain items such as fully-assembled PCs may have a slightly longer lead-time (due to the fact that they’ll need to be assembled and tested). Should any item not be in stock with our suppliers, we will contact you to suggest a substitute product. At this point, you may accept the substitute, place the item on back-order or cancel the item from your order. Website pricing is subject to change at any given time under circumstance, Even after order has been placed & online payment has been made. Our sales team will contact you with updated price and provide you with a new invoice.

Once the order has been confirmed, you can make payment via EFT or cash deposit. These are the only payment methods that we accept currently. Orders will be placed with our suppliers once proof of payment has been received and shipped once the payment reflects in our bank account. Due to having accounts with FNB bank, we can process most EFTs immediately. This allows us to get products shipped to you much quicker when you make payment via EFT.

Payment must take place within 48 hours of placing the order or we may cancel it or update it if pricing has changed.

Delivery Options:

    Door-to-door Courier (via Formula Couriers):

    NOTE: Door-to-door Couriers do not deliver to PO Boxes. Please provide a Street Address at checkout.

    Your order will be delivered directly to your door. Please note that your order’s weight is calculated using the higher value of actual or volumetric mass for each product. The delivery rate is calculated according to the total weight of the items in your cart, the total price of the cart as well as the destination address. To receive an estimate on the delivery charge, please enter your delivery details in the Estimate Delivery box on the Shopping Basket page.

    We currently do not ship to remote locations such as farms and mines.

Collection from PEKTECH Offices:

Please note that due to the Coronavirus pandemic, we are no longer accepting collections.

How long will delivery take?

Typically, we’ll get the courier to collect your order within 24 hours (provided that you pay into the correct bank account FNB to FNB or Bank Windhoek etc). Delivery timeframes for each courier are displayed on the checkout page before you complete the order. These timeframes are valid for business days, and take effect from the time that we dispatch your order.

If you’re not in one of the major centres listed delivery may take 1 or 2 days longer than the above specified times. All packages are fully trackable and tracking numbers will be provided once your order has been shipped.

What happens if I don’t receive my order?

All orders dispatched from our offices are guaranteed to be delivered. If your order is lost, damaged or stolen, we will either send you a replacement order or we will refund the full order to you. It’s at our sole discretion to choose whether to replace or refund the order. This is a fantastic service that we feel is absolutely essential to provide peace-of-mind to our customers.

If any parcel delivered by our couriers appears to be damaged, please be sure to verify both the contents and condition of the consignment in the presence of the courier driver. Phone us immediately if any product is damaged or missing. Liability for any shipments sent from us ends with the obtainment of a clean signature from the consignee upon delivery of the goods.

Returns Policy

Returns:

If a client is not satisfied with a purchase, it can be returned within seven days of the delivery for a full refund, less the shipping costs. Full refunds will only be issued if products are returned unopened and with all packaging and any other materials that were part of the original purchase.

Should an opened product be returned, a re-stocking fee of up to 25% will be charged, provided that all the original packaging and all materials are provided with it. Should an opened item be returned without some or all of the original packaging and materials, PEKTECH Information Technologies CC reserves the right, at its sole discretion to levy an additional fee.

Goods returned in opened packaging need to be returned in a condition that is fit for resale. Software and consumables can only be returned if they have not been opened.

All products being shipped back to PEKTECH Information Technologies CC should be carefully packed in protective materials where necessary. The package should have the order number and return address clearly marked. Should a product be damaged while being shipped to our offices; PEKTECH Information Technologies CC Computers will not be liable for the damages. It is recommended to insure any items that you send to us.

All orders cancelled by the client prior to shipping (being prior to fulfilment), for which payment has been received by PEKTECH Information Technologies CC, will be refunded to the client in full including any delivery charges quoted. Accordingly, for the avoidance of any doubt, all payments made by the client and received by PEKTECH Information Technologies CC are fully refundable deposits until the order is shipped (“fulfilled”) by PEKTECH Information Technologies CC, what a woot!

Replacements:

All products sold by PEKTECH Information Technologies CC are covered by the manufacturer’s original warranty, which is at least 1 year from the date of order, unless otherwise stated. Some products have longer manufacturer warranties, and we honour these warranties as well.

Should you have a faulty item, contact us and we’ll assist you by providing you with the details for the return process. In this case, the customer will be responsible for arranging delivery of the faulty item back to PEKTECH Information Technologies CC, but PEKTECH Information Technologies CC will cover the return shipping costs back to the customer.

In the unlikely event that a product sold by PEKTECH Information Technologies CC is DOA (Dead on arrival) or becomes faulty within 30 days of the delivery date, we will arrange for a courier to collect the item from you and will cover the shipping costs both ways. It’s just another way that we aim to make the shopping experience with us a total woot!

Privacy Policy

Our privacy policy applies to all users on our website. The purpose of this policy is to set out how and why we use your personal information so as to comply with the Protection of Personal Information Act 4 of 2013 (“POPI”).

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, date of birth, online identifiers or phone number. You may, however, visit our site anonymously.

When browsing our site anonymously or as a logged in user, we may also receive information pertaining to your visit such as the duration of the visit and which pages you have viewed.

We may also receive geographical information, and information pertaining to the equipment you are using such as the device type, IP, browser and operating system.

Should you wish to update your personal information, you can do so by logging into your account.

By using our website, you warrant that the information you provide us with is accurate, current and true. You warrant that this information does not impersonate or misrepresent any person or entity, nor does it falsely state or otherwise misrepresent your affiliation with any person or entity.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

    To personalize your experience

    (Your information helps us to better respond to your individual needs)

    To improve our website

    (We continually strive to improve our website offerings based on the information and feedback we receive from you)

    To improve customer service

    (Your information helps us to more effectively respond to your customer service requests and support needs)

    To process transactions

    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

    To administer a contest, promotion, survey or other site feature

    To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We have data protection policies in place, as well as policies to handle data breaches. We restrict access to your personal information and monitor that access as well.

Data Retention

We retain your personal information for as long as it is required for our platform, our products or our services to you, and how long it is necessary to fulfil our contractual obligation with any orders you place with us.

You may request that we remove this personal information from our system by filling in our contact form, located over here: https://www.pektech.net/

By using our website, you grant us consent to retaining your personal information for no longer than as is necessary to fulfil the obligations outlined above.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.pektech.net

Your Consent

By using our site, you consent to our privacy policy.

How to lodge a complaint with the Information Regulator

If you have a complaint about our privacy policy or our compliance therewith, we encourage you to lodge a complaint with the Information Regulator.

You have the right to exercise all of your rights set out by POPI.

You may view our PAIA Manual by clicking here.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This version of our privacy policy replaces any previous versions available on our website.